Frequently Asked Questions

Our expert appraisers evaluate your item based on brand, model, condition, market demand, and current resale value. We research recent sales data and market trends to provide you with a competitive, fair offer. Our quotes are typically delivered within 1-2 business days after submission.

We accept a wide range of luxury brands including Chanel, Louis Vuitton, Hermes, Gucci, Prada, Dior, Rolex, Cartier, Omega, Tiffany & Co., Van Cleef & Arpels, and many more. If you're unsure whether we accept your brand, submit a quote request and our team will review it.

Once you submit your item for a quote, you'll typically receive an offer within 1-2 business days. After you accept the offer, payment is processed within 1-3 business days. For in-person appointments at our Santa Clara showroom, you can receive an appraisal and instant payment on the spot.

We offer multiple payment methods for your convenience, including bank transfer (ACH), Zelle, and check. Payment is initiated as soon as we receive and verify your item matches the submitted description and photos. For in-person buybacks, we offer instant payment.

We accept items in a range of conditions — from brand new with tags to gently used. Items with significant damage, heavy wear, or missing major components may receive lower offers or may not be eligible. When submitting your quote, please be as accurate as possible about the condition to ensure the most accurate offer.

After you accept an offer, we provide a prepaid, insured shipping label at no cost to you. Simply pack your item securely and drop it off at the designated carrier. All shipments are fully insured during transit. You can also visit our Santa Clara showroom in person to avoid shipping altogether.

Yes, every item that comes through PERIMI undergoes a thorough authentication process by our trained specialists. Our team has years of experience from the Japanese luxury auction industry, one of the world's most rigorous authentication markets. This ensures both buyers and sellers can transact with confidence.

Yes! If you feel our initial offer doesn't reflect your item's value, you can submit a counter-offer through your order dashboard. Our team will review your counter-offer and respond promptly. We strive to reach a fair price that works for both parties.

If you decline our offer, there is absolutely no obligation. Your item remains yours, and you can resubmit for a new quote at any time if market conditions change. If you've already shipped the item, we will return it to you at no cost.

You can reach us through our contact page, by phone at +1 (408) 750-9541, or by visiting our showroom in Santa Clara, CA. Our support team is available to assist with any questions about your orders, quotes, or the selling process.